FREQUENTLY ASKED QUESTIONS
We do our best to display our products as accurately as possible. Since Himalayan salt and natural stone are natural materials, each piece may vary slightly in colour, texture, shape, and pattern. These natural variations make every item unique. Product images are provided to help you understand the style and appearance of the item before purchasing.
Once your order has been processed and dispatched, you will receive an order confirmation or shipping update using the contact details provided at checkout. If you need help with your order status, please contact our customer support team with your order number, and we will assist you.
We want you to be happy with your purchase. If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order details and clear photographs of the issue. Returns and exchanges are subject to our return policy and the condition of the product. Please review our Returns & Refunds policy before placing an order.
Yes. With proper care, Himalayan salt lamps and decorative salt products can remain beautiful for a long time. Keep salt products away from excessive moisture and water, and clean them using a soft, dry cloth. Always follow the care instructions supplied with your product. For electrical salt lamps, use the supplied components and follow the manufacturer's safety guidance.
We're happy to help with product questions, orders, and general enquiries. You can contact us through the Contact Us page on our website or email us using the address listed there. Please include your order number when asking about an existing purchase so we can assist you more efficiently.
